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While products can be returned to Style Marvels Boutique, we advise against returning items to our warehouses due to high international shipping costs, long transit times (at least 3 months), and the high likelihood of loss or damage during return shipping.

If you still wish to proceed with a return, please follow these steps:

1. Ensure that products are returned within 30 days of receipt.
2. Contact us at style@stylemarvelsboutique.com to initiate the return process.

Our team will provide detailed instructions on how to return the products.

Order Delay Policies:

General Policy:

• Orders lacking tracking info, in transit, or pending for 60+ days after departure from Style Marvels Boutique may be reviewed.
• For USA orders: review after 45 days.
• For Brazil orders: review after 110 days due to customs.

Local Post Office Issues:

• Orders pending at local post offices due to issues like insufficient address or unclaimed packages should be resolved by contacting or visiting the post office.

Special Cases:

• In Israel, packages may be delivered to self-pick-up cabinets, often causing delays. Clients should contact the local post office for delivery.
• If local tracking shows delivery but the package isn’t received, verification may take 1-2 months, with no guaranteed positive outcome.

Order Not Received:

• No refunds or resends if tracking shows the order as delivered.
• If the package isn’t received, provide a non-delivery certification from the local post office.
• Common tracking alerts include:

Delivery Attempts:

• Local distributor delivers 1-3 times. If unclaimed, packages are stored at the local post office for 3-7 days. Unclaimed packages are returned to the warehouse, and Style Marvels Boutique isn’t responsible for losses during the return.

Damaged Products:

• Full refund or replacement for badly damaged packages.
• Partial refund or replacement for partially damaged packages (e.g., threads, wrinkles, small scratches).

Incorrect Products:

• Full refund or replacement for incorrect products.
• Refund or resend for wrong color/size that doesn't affect function.
• Resend for missing accessories.

Notes:

• For size issues, measure the product correctly and provide a photo for a quick dispute resolution.