While products can be returned to Style Marvels Boutique, we advise against returning items to our warehouses due to high international shipping costs, long transit times (at least 3 months), and the high likelihood of loss or damage during return shipping.
If you still wish to proceed with a return, please follow these steps:
- Ensure that products are returned within 30 days of receipt.
- Contact us at style@stylemarvelsboutique.com to initiate the return process.
Our team will provide detailed instructions on how to return the products.
Order Delay Policies:
General Policy:
- Orders lacking tracking info, in transit, or pending for 60+ days after departure from Style Marvels Boutique may be reviewed.
- For USA orders: review after 45 days.
- For Brazil orders: review after 110 days due to customs.
Local Post Office Issues:
- Orders pending at local post offices due to issues like insufficient address or unclaimed packages should be resolved by contacting or visiting the post office.
Special Cases:
- In Israel, packages may be delivered to self-pick-up cabinets, often causing delays. Clients should contact the local post office for delivery.
- If local tracking shows delivery but the package isn’t received, verification may take 1-2 months, with no guaranteed positive outcome.
Order Not Received:
- No refunds or resends if tracking shows the order as delivered.
- If the package isn’t received, provide a non-delivery certification from the local post office.
- Common tracking alerts include:
Delivery Attempts:
- Local distributor delivers 1-3 times. If unclaimed, packages are stored at the local post office for 3-7 days. Unclaimed packages are returned to the warehouse, and Style Marvels Boutique isn’t responsible for losses during the return.
Damaged Products:
- Full refund or replacement for badly damaged packages.
- Partial refund or replacement for partially damaged packages (e.g., threads, wrinkles, small scratches).
Incorrect Products:
- Full refund or replacement for incorrect products.
- Refund or resend for wrong color/size that doesn't affect function.
- Resend for missing accessories.
Notes:
- For size issues, measure the product correctly and provide a photo for a quick dispute resolution.
